Q: Can I return my product?

Tambeau has a 7 working day return policy. The customer has 7 working days from time of delivery to contact Tambeau via electronic mail to tamsin@tambeau.co.za that they wish to return the order. Tambeau will arrange for a FREE collection of the item/items. All items returned must be unused, undamaged and in their original and undamaged packaging with all original labels attached (if this is not the case, your refund will be rejected). If 7 working days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your method of payment, within 3-5 working days.

Question 1

Do you ship overseas?

Accepted Answer

We currently only ship within South Africa.

Question 2

How long will it take to get my order?

Accepted Answer

Delivery time will be between 48 - 96 hours (depending on delivery address) from time of payment  confirmation.

Question 3

What courier company do you use?

Accepted Answer

MDS Collivery & Courier Guy

Question 4

What are the delivery charges?

Accepted Answer

Free delivery via courier on orders over R1000 for full price merchandise, alternatively a standard delivery charge of R100 per delivery will be charged​. Delivery on sale items will incur a R100 delivery charge​. Delivery only in South Africa to main lying areas – high risk areas will incur a surcharge.

Question 5

Can I return my product?

Accepted Answer

Tambeau has a 7 working day return policy.​ The customer has 7 working days from time of delivery to contact Tambeau via electronic mail to tamsin@tambeau.co.za that they wish to return the order. ​ Tambeau will arrange for a FREE collection of the item/items. All items returned must be unused, undamaged and in their original and undamaged packaging with all original labels attached (if this is not the case, your refund will be rejected). ​ If 7 working days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. ​If you are approved, then your refund will be processed, and a credit will automatically be applied to your method of payment, within 3-5 working days.

Question 6

There is a defect with my item, what can I do?"

Accepted Answer

In the event that an item is being returned as a result of a factory defect, Tambeau will refund to the customer the purchase and delivery cost (if applicable) of the defective item.​ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. ​If you are approved, then your refund will be processed, and a credit will automatically be applied to your method of payment, within 3-5 working days.

FAQ