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SHIPPING & RETURNS

SHIPPING POLICY

DELIVERY IN SOUTH AFRICA ONLY.

DELIVERY TO MAINLYING AREAS - HIGH RISK DELIVERY AREAS WILL INCUR A SURCHARGE.

 

Free delivery via courier on orders over R1000 for full price merchandise, alternatively a standard delivery charge of R100 per delivery will be charged 

Delivery on sale items will incur a R100 delivery charge.

Delivery time will be between 48 – 96 hours (depending on delivery address) from time of payment.

Full delivery address details and contact details are required for the courier – no P.O. Box address is acceptable.


RETURN & EXCHANGE POLICY

TAMBEAU HAS A 7  DAY RETURN POLICY.

The customer has 7  days from time of delivery to contact Tambeau via electronic mail to 

tamsin@tambeau.co.za that they wish to return the order.  

Tambeau will arrange for collection of the item/items at the customer's expense. All items returned must be 

unused, undamaged and in their original and undamaged packaging with all original labels attached (if this is 

not the case, your refund will be rejected). ​

If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. ​

In the event that a returned item is being returned as a result of it being defective, Tambeau will refund to the 

customer the return costs together with the purchase price of the defective item.​

Once your return is received and inspected, we will send you an email to notify you that we have received your 

returned item. We will also notify you of the approval or rejection of your refund. ​

If you are approved, then your refund will be processed, and a credit will automatically be applied to your 

method of payment, within 3-5 working days. 

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